Award-winning short-term bridging finance lender Mint Bridging has announced it has streamlined its process to deliver faster and better decisions for clients.
Head of sales Sinead Moynihan comments, Mint has looked afresh at its sales and underwriting processes and has made each underwriter the single point of enquiry for its intermediary partners.
Each of Mint’s eight mandated underwriters will now receive enquiries and provide terms, underwrite the application when it arrives, and then oversee it all the way through to drawdown of funds.
This streamlined process should enable faster and better decisions, as one person will oversee the case from the start to the end of the process. These changes will provide greater capacity for Sinead to concentrate on external intermediary interactions.
Sinead added: “As we talked to intermediaries, one thing above all else became clear, which is that most lenders they deal with have multiple people working on a single case, leading to wasted time and effort, and sometimes decisions which are not joined up.
"By giving our partners direct access to underwriters, who will act as both underwriter and relationship manager, we expect to be able to provide them with the service which they desire. This is the first of a number of changes we are making to our structure, processes and products, with further announcements to come very soon.”
With more than 100 years of collective lending experience, Mint says it "provides bridging, development and refurbishment loans as well as auction finance, re-bridging and commercial loans. In the near decade since it was formed, Mint has lent on a short-term basis in virtually every possible lending scenario".
The news comes just days after it was revealed that the business has been added to the Financial Intermediary & Broker Association’s lender panel.
The agreement will see Mint’s products offered to FIBA members, as well as access to the lender’s underwriters. In return, Mint Bridging’s management team will be provided with regulatory development news, says the company.
MD Andrew Lazare added: “Mint are really keen to contribute its experience and knowledge to engagement across the sector and help shape its potential, both through discussion of future legislation and the work that the forum does in sharing new ideas and best practice.
“Being a member of FIBA will allow us to learn from other members too and will assist in the expansion of our business. As part of this key intermediary and broker association, Mint will stay ahead of trends relating to training and development, to provide the best possible service to our partners as well as aiding in the growth and retention of our staff.”